Customer Privacy Policy

Effective Date: February 26, 2025

Last Updated: May 3, 2026

At Corvus, your privacy is important to us. Corvus is a service provided by PulseIQ Labs, Inc. ('PulseIQ Labs,' 'Corvus,' 'we,' 'us,' or 'our'). This Privacy Policy outlines our practices when customers use our services or interact with our Corvus account Portal.

1. Who This Policy Applies To

This Privacy Policy applies to Corvus customers who login and interact with the Corvus account portal. For information about how we handle data from research participants, see our Respondent Privacy Policy

2. What Information We Collect

We collect information in the following ways:

a. From Our Customers

  • Account Information: Name, email address, organization name, billing details.
  • Usage Data: Log data, device info, IP address, feature usage.
  • Uploaded Content: Any materials uploaded for research purposes, including stimuli, transcripts, or interview recordings.
  • Panel Information: Any participant or panel data provided by Customers, such as names, emails, demographic attributes, or other identifiers used to recruit or segment participants for qualitative interviews via the Corvus portal.

b. From Research Participants (on behalf of our Customers)

  • Identifiers: Name, email address, or other contact details.
  • Demographic Information: Age, gender, location, or any screening responses you provide.
  • Audio/Visual Data: Video or audio recordings of your interview sessions.
  • Text Responses: Anything you type or submit through our platform.
  • Device/Usage Information: Technical data such as browser type, IP address, or device activity logs.

3. How We Use Your Information

We use collected information to:

  • Provide and improve our services.
  • Analyze qualitative data and generate insights.
  • Deliver research summaries and dashboards to our Customers.
  • Maintain security and monitor platform performance.
  • Fine-tune and enhance the performance of our AI models.
  • Comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your data.

We may share information with:

  • Trusted service providers (e.g., hosting, transcription, translation, AI providers).
  • Legal authorities, if required by law or to protect rights and safety.
  • Analytics or AI providers, under strict confidentiality and processing agreements.

Some data may be processed outside your country, including in the United States. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) for international transfers.

5. Third-Party Subprocessors

To deliver our platform, Corvus works with a number of trusted third-party service providers that may process your personal data on our behalf. These providers are contractually required to protect your data and may only use it to deliver their services to Corvus.

  • LiveKit – Video session infrastructure (Audio, video)
  • OpenAI – LLM summarization and analysis (Transcripts, text responses)
  • Stripe - Billing and payment processing
  • Clerk - Authentication and account management
  • PostHog - Product analytics
  • Google Gemini – LLM summarization and AI moderation (Transcripts, text responses)
  • Deepgram – Speech-to-text transcription (Audio recordings)
  • Supabase – Database and application data storage (Account information, Customer Content, session metadata)
  • ElevenLabs – Text-to-speech AI moderator voice (Generated audio)
  • Modal – AI model infrastructure and video processing (Audio, video, transcripts)
  • Render – Backend processing (Session data)
  • Vercel – Platform hosting and delivery (Usage and technical data)

We review our subprocessors periodically and will update this list when changes occur. If you have questions about a specific provider, contact us at privacy@meetcorvus.ai.

6. How We Retain Your Data

We retain data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Customers may request deletion of data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data
  • Correct or delete your data
  • Object to or restrict processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at: privacy@meetcorvus.ai

8. International Users

Corvus operates globally, and we and our customers conduct research with respondents located in the United States, Mexico, India, and other countries. By using Corvus, you understand that information will be processed in the United States and other jurisdictions where Corvus and its service providers operate.

Regardless of where you or your respondents are located, Corvus applies consistent baseline protections, including encryption in transit and at rest, access controls, and the rights described in Section 7. Where local laws provide additional rights, individuals may exercise those rights by contacting privacy@meetcorvus.ai.

Corvus does not currently market its services to, or solicit customers in, the European Economic Area or United Kingdom. Customers operating in or directing studies at respondents in these regions should contact us before doing so.

9. Security

We use industry-standard security measures, including encryption, access controls, and secure infrastructure, to protect your data. No system is 100% secure, but we are committed to minimizing risk.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze traffic, and support core platform functionality. These technologies may collect technical data such as device identifiers, browser types, IP addresses, and user interactions.

We use the following types of cookies:

  • Strictly Necessary Cookies: Required for platform functionality and user authentication.
  • Performance Cookies: Help us understand how users navigate the platform so we can improve user experience.
  • Functional Cookies: Allow the platform to remember your settings or preferences.
  • Analytics and Research Cookies: Used to collect usage data for research and platform optimization.

You can control cookie preferences through your browser or device settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the availability or functionality of certain features.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of material changes through email or our platform. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

Questions about this policy or your data? Contact us anytime:

PulseIQ Labs, Inc. (dba Corvus) privacy@meetcorvus.ai